Freshdesk AI

NEW

Freemium · From $18/mo· Customer Support· Updated 2d ago

About Freshdesk AI

Customer support software with Freddy AI for automated ticket resolution, sentiment detection, and agent assistance. Good Zendesk alternative for SMBs with generous free tier.

Screenshot

Use Cases

Automated ticket resolution, sentiment detection, and agent ass

Answer customer questions 24/7

Route support tickets automatically

Assist agents with AI-suggested replies

Pros & Cons

Pros

Usable free tier available

Handles repetitive queries automatically

Learns from past ticket history

Cons

Advanced features require a paid plan

Learning curve for advanced features

Support response times can vary

Tool Details

Pricing Freemium · From $18/mo

Category Customer Support

Added Mar 10, 2026

Updated 2d ago Verified

Best For Support teams managing high ticket volumes

Founded 2016

Platforms Web

Free Trial No

Public API No

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