Freshworks CRM
About Freshworks CRM
Freshworks CRM (Freshsales) uses Freddy AI for lead scoring, deal insights, and automated contact enrichment. More affordable than Salesforce with comparable AI features for SMB and mid-market sales teams.
Screenshot
Use Cases
Automated contact enrichment
Answer customer questions 24/7
Route support tickets automatically
Assist agents with AI-suggested replies
Pros & Cons
Pros
Usable free tier available
Integrates with popular work tools
Handles repetitive queries automatically
Cons
Advanced features require a paid plan
Learning curve for advanced features
Support response times can vary